Responsible Gaming Policy
LAST UPDATED: April 14, 2026
IMPORTANT NOTICE: THIS RESPONSIBLE GAMING POLICY IS TO BE READ TOGETHER WITH THE TERMS OF SERVICE, THE OFFICIAL PROMOTIONAL PLAY RULES, THE PRIVACY POLICY AND THE GAME STATEMENT (COLLECTIVELY AS THE "INCORPORATED POLICIES"). BY ACCESSING OR USING OUR SERVICES (AS DEFINED IN THE TERMS OF SERVICE), YOU AGREE TO BE BOUND BY THIS POLICY AND THE INCORPORATED POLICIES.
Rellgo Inc (hereinafter referred to as the "Company," "we," "us," or "our") is committed to promoting responsible gaming and maintaining a safe and enjoyable environment for all participants (also referred to as "you" or "your"). Responsible gaming means ensuring that gaming remains a form of entertainment and does not negatively affect other aspects of your life.
Even though the Services and the Promotional Play are not gambling, the Company recognizes that some participants may experience behavior that resembles problematic or compulsive play in connection with interactive or reward-based features. For that reason, and as a condition of accessing or using the Services, each participant must read, understand, and comply with the Responsible Gaming Policy ("Policy") below.
This Policy is intended to encourage safe, balanced, and informed participation, including by promoting appropriate limits, breaks, and self-exclusion tools where available. If a participant believes their use of the Services is negatively affecting their wellbeing or daily life, they should stop using the Product and seek appropriate support.
Responsible Play Guidelines
To support responsible gaming, we encourage all participants to follow the principles below:
- Treat gaming as a form of entertainment and enjoy it responsibly.
- Maintain control over the amount of time spent on playing and any transactions involving in-game Sweepstakes Coins.
- Avoid using gaming as a way to escape from personal or real-life challenges.
- Maintain a healthy balance between gaming and other real-world activities, responsibilities, and commitments.
- Do not allow gaming to interfere with work, family responsibilities, or other important obligations.
- Refrain from playing while under the influence of alcohol or illegal substances.
- Stop playing if you begin to feel uncomfortable or believe you are losing control over your gaming behavior.
Maintaining control over gameplay behavior helps ensure that gaming remains a positive and enjoyable experience.
Identifying Signs of Problematic Gaming Behavior
Participants are encouraged to remain aware of behavioral patterns that may indicate the development of problematic gaming habits, including:
- Difficulty controlling gaming behavior, such as how frequently you play, the intensity of gameplay, or the duration of gaming sessions;
- Gaming gradually becoming more important than other hobbies, responsibilities, or daily activities;
- Continuing or increasing gaming activity despite experiencing negative consequences.
It is important to understand that a clinical diagnosis of gaming disorder generally requires the behavioral pattern to be severe enough to cause significant impairment in personal, family, social, educational, occupational, or other important areas of functioning. In most cases, such patterns must persist for a period of at least twelve (12) months before a formal diagnosis may be considered.
Player Self-Control Tools
To support responsible gaming, we provide tools that allow participants to manage their gaming activity, including the ability to set personal daily spending limits related to Sweepstakes Coins.
Participants may also contact our customer support team at [email protected] to request additional responsible gaming measures, which may include:
- Temporary suspension of their account;
- Self-exclusion for a specified period of time;
- Permanent closure of their account.
During any self-exclusion period, participants will not be able to access their accounts or participate in gameplay activities. These tools are designed to help participants maintain control over their gaming behavior and encourage responsible use of the Services.
Resources For You or Someone You Know Is Struggling
If you have concerns about your own gaming habits or those of another individual, you may consider the following resources and steps for support:
- Seek Professional Assistance: Consider consulting a qualified medical professional or mental health specialist for guidance and support related to gaming behavior.
- Learn More About Responsible Gaming: Educating yourself about responsible gaming practices and behavioral disorders can help you better understand potential risks and warning signs. The following external resources may provide additional information:
- Community Support: Support organizations may also provide guidance and peer-based assistance. For example, Gaming Addicts Anonymous offers community support and resources. More information can be found at: https://www.gamingaddictsanonymous.org/
Understanding Self-Exclusion
Self-exclusion is a voluntary tool that allows you to request restrictions on your access to our Services. By submitting a self-exclusion request, you ask us to limit your ability to access or use our Services.
Process of Self-Exclusion
You may voluntarily request self-exclusion from the Services at any time by contacting us via email at [email protected]. To process your request, you must provide your full name, residential address, and registered email address so that we can verify your identity and restrict access to your account. Once your request has been verified, your account will be blocked from accessing the Services for a minimum self-exclusion period of three (3) months. During this period, the account will not be reopened under any circumstances. After the minimum self-exclusion period has expired, you may submit a written request by email if you wish to reactivate your account. Any request to reinstate a self-excluded account will be subject to a seven (7) day cooling-off period from the date we receive your request.
Once we have verified your request and identity, we will take reasonable measures to limit access to your account and prevent your further participation. Although we will implement appropriate safeguards to support self-exclusion, no system is fail-safe in every situation. As a result, we also depend on your cooperation and ongoing commitment to comply with the self-exclusion terms.
During a self-exclusion period, access to your account or the Services will be restricted. This includes the suspension of daily login access, login rewards, and other related account activities. Once we receive your self-exclusion request, we will review and process it within a reasonable period after verifying your identity and the details provided. You will receive a confirmation email once your request has been completed. We strongly recommend that you log out of your account immediately after submitting your request and refrain from accessing our Services or related social media channels until the self-exclusion process has been completed.
During any self-exclusion period, you will not be permitted to access the Services or create any new account. Attempts to circumvent self-exclusion may result in permanent account suspension. We reserve the right to block or terminate duplicate accounts associated with the same individual.
Please note that if you continue to use your account after submitting a self-exclusion request but before the request has been fully processed, you will remain responsible for any activity that occurs during that period, including any transactions made within the Services.
Detection of Problematic Behavior and Account Suspension
We regularly monitor and assess participant activity in the Services. If we detect unusual, inappropriate, or other activity that breaches this Policy or any Incorporated Policies, we may take immediate action - without a self-exclusion request from you - to restrict access to your account. These measures may include disabling or suspending daily logins, login rewards, and other related account features or functions. We may also continue to monitor your in-platform behavior and account activity to help identify and reduce problematic conduct within our Services.
Account Closure and Refund Policy
Account deletion requests will be treated as account closure requests. We may retain certain your data as required by applicable laws, including but not limited to anti-money laundering, fraud prevention, and regulatory compliance obligations. Permanent self-exclusion is irreversible and cannot be undone under any circumstances. If you request account closure under this Policy, or if we determine that a closure of your account under this Policy or applicable laws is necessary, we reserve the right to permanently delete your account.
In the event that your account is closed, whether at your request or by the Company pursuant to this Policy, the Incorporated Policies, or any applicable laws, the treatment of any remaining balances shall be as follows:
(a) Sweepstakes Coins: We recommend you redeem any redeemable balance in your account before setting a self-exclusion on your account. Upon closure of your account, any remaining Sweepstakes Coins that have been lawfully obtained, where eligible for redemption or not, is deemed to be forfeited. The Company reserves the right to withhold or deduct any Sweepstakes Coins in cases involving participant's fraudulent conduct, abuse, or violation of this Policy and the Incorporated Policies.
(b) Gold Coins and Non-Redeemable Virtual Items: Gold Coins and any other non-redeemable virtual items have no monetary value and will be deemed forfeited upon account closure.
(c) Fraud and Misconduct: In cases of suspected fraud, misuse, or breach of this Policy and the Incorporated Policies, the Company reserves the right to suspend or terminate the account and to void, withhold, or deduct any balances, to the extent permitted by applicable laws.
To the extent not expressly addressed above, the Company reserves the right, at its sole discretion and to the fullest extent permitted by applicable laws, to determine the treatment of any remaining balances, virtual currency, credits, or other items of value associated with your account upon suspension, closure, or termination. Such determination may include, without limitation, the retention, forfeiture, conversion, or other disposition of such balances or items, subject to compliance with applicable laws and regulations.
Self-Limitation
We recognize that some participants may wish to place limits on their gameplay. To promote responsible use of the Services, we offer tools that allow users to set spending limits, including daily, weekly, or monthly deposit limits.
Players may request the implementation of such limits by contacting our customer support team at [email protected]. Once a request is received, we will make reasonable efforts to apply the requested limits as promptly as possible.
Until the requested limits have been successfully implemented, you remain responsible for ensuring that your use of the Services does not exceed the limits you intend to set. You may also request to modify or remove your limits at any time by contacting us.
Contact Information
If you have any questions, need assistance with the Self-Exclusion process, or would like additional information about responsible gaming resources, please contact us at [email protected]. Our support team will respond to your inquiry within 24 to 48 business hours.